FREQUENTLY ASKED QUESTIONS
WHAT HAPPENS IF THERE IS INCLEMENT WEATHER?
Camp coaching will continue as we have adapted wet weather programs to ensure cricketers can continue to train and learn in a safe environment.
ARE CRICKETERS ALLOWED MOBILE PHONES AT GECKO CAMPS?
The use of mobile phones is prohibited during the camp. They can be handed in to the Gecko staff before the camp starts and collected after it ends.
WHAT MUST CRICKETERS BRING TO CAMP?
- Packed lunch
- Refreshments and a water bottle
- Any of your own equipment (bats/pads)
WHAT TO WEAR TO COACHING?
Any comfortable training clothes or cricket whites.
WHAT IF I'M RUNNING LATE TO COLLECT MY CHILD?
Gecko staff will wait until every cricketer is collected after camp.
WHAT CONSTITUTES GOOD HYGIENE PRACTICES?
Gecko cricket coaching sessions we remain aware and cautious of our practice environment.
- Regular hand-washing will be encouraged
- Booking and payments are accepted online only
- Players must bring their own equipment if possible
WHAT HAPPENS IF I AM SICK ON THE DAY OF COACHING?
Please do not arrive at the venue to participate if you are unwell.
WHAT HAPPENS IF I CANT’S MAKE MY SESSION BOOKED?
Please contact your coach and inform him. Coaching will be rescheduled due to any unforeseen or unfortunate circumstances
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.
WHEN WILL I BE CHARGED?
Payment is charged immediately after security checks from your bank issuer and have been authorized.
HOW DO I KNOW MY ORDER HAS BEEN PLACED SUCCESSFULLY?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
I DID NOT RECEIVE A CONFIRMATION EMAIL
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.
THE ITEM/SIZE I ORDERED IS OUT OF STOCK. WHY WAS IT ON THE WEBSITE?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.
HOW LONG WILL MY ORDER TAKE TO BE PROCESSED?
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.